SHAREDSERVICEMEMORYFORMEDICALFIELD SERVICE
Turn fault history and field knowledge into searchable shared service memory. Matching records are listed; no advice is given.
Tavdor — Shared service memory
ODMatching records at your fingertips
Tavdor lists matches from past records. It does not give advice.
Record a fault or look up the past.
Select the model and error code. Matching past records are listed.
Get help →Quick actions
Record fault
My records
Recent records
Cobas c311
Temperature warning
3 matching records
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How do you want to look up matching records?
Tavdor lists matching past records. It does not tell you what to do.
QuickGet help
Select the model and error code. Matching past records are listed.
Show records →or
Record
Record fault
Save category, model, code, symptom, and the work you did.
Get help
Scanning service memory
Reviewing 94 service records
Tavdor3 similar service records
2 of 3 records resolved after a cover sensor check
Latest similar record: 3 Sep
View records ›
Resolved after a cover sensor check.
Problem
Where does service knowledge live?
When field knowledge sits in chats, spreadsheets, and senior technicians' heads, the same fault is researched again, time-to-fix stretches, and knowledge leaves with the person.
Messages and phone notes
Excel
Personal files and tables
Personal notes
Notebooks, screenshots, local folders
Technician memory
Experience walks out the door
Service Memory
Service Memory
Past records are listed. No advice is given.
Tavdor is not a chatbot. It shows matching past records for the model and code; it does not say 'check this first'.
Issue
Cobas c311 / temperature warning
Scanning service memory
94 service records reviewed
3 similar records found
Looking up matching past records.
3 similar service records
2 of 3 records resolved after a cover sensor check
Matching record
Resolved after a cover sensor check.
Illustrative scenario — a list of matching past records, not a live retrieval claim.
Get help
How it works
Every record makes the next lookup stronger.
Record, find, list. When the outcome is saved, service memory compounds.
RECORD
Category, model, code, symptom, work done, photo or video. Target: under 60 seconds.
FIND
Past records that match the model and code.
LIST
The assistant does not advise. It only lists matching records.
REVIEW
The technician reads the records and decides in the field.
RECORD
Write the resolution back to memory. If none exist, offer to save one.
Memory compounds
Why Tavdor
FSM runs the operation. Tavdor holds the knowledge.
We are not chasing work orders, assignment, SLA, or status tracking. The first job is to capture, find, and reuse service knowledge.
Who goes where, and when?
Tavdor- 01
What happened to this device before?
- 02
What actually worked?
- 03
Which records match this model and code?
Who it's for
The buyer, the partner, the team in the field.
Distributors
Service quality and customer satisfaction.
Biomedical service firms
Device lifecycle and service operations.
Technical service teams
Fault records and access to matching past cases.
First focus
Lab / diagnostic equipment
Example device families — first focus, not every medical device.
Example models
FAQ
Frequently asked questions
Short answers on what Tavdor is — and what it is not.
No. There is no assignment, SLA, or status tracking. It is not a work-order system. The first job is to capture, find, and reuse service knowledge.
No. Tavdor does not give advice; it never says 'check this' or 'try that first'. It lists past records that match the model and code. If none exist: 'No records found for this model and code. Want to save one when you resolve it?'
Order: category → model → error code → symptom → work done → photo or video. The model list stays closed until a category is chosen. Error code and symptom are picked from lists, not typed as free text. Work done can be recorded by voice. Target: under 60 seconds per case.
No. It does not replace official manuals. It turns field experience, past cases, and team knowledge into searchable shared memory.
The first focus is laboratory and diagnostic devices: blood gas, hematology, coagulation, HbA1c, and similar families — not every medical device category.
Phone number and SMS code. The first sign-in needs internet. Company admins cannot add users; TAVDOR adds them, tied to the number. The session is stored on the device and stays valid for at least 6 months.
A technician cannot delete an uploaded record. They send a deletion request and pick a reason (wrong model, duplicate, test record, or other). The record stays in the archive until a manager decides, and the list shows 'deletion requested'; a second request cannot be sent. The manager approves or rejects; a rejection notifies the technician.
No. Institution or hospital details are never collected, and a record does not store which site the device is at. That is a deliberate privacy decision. We share infrastructure and retention details during the demo conversation.
Fill in the demo form. Our team will follow up for a design-partner conversation or product demo.
Demo
Turn your team's service knowledge into shared memory.
Fill in the form for a design-partner conversation or a demo. We'll get back to you.